Open Edition Photographs are printed without a pre-set limit to the number of copies that will be made. Because of the volume that we are able to print from each image we are able to offer them to you at a lower price, so it’s a simple way for you to save a bit of money.

Limited Edition Photographs are only available in a limited quantity that we set when we first release a photograph. Limited Edition Prints are signed and numbered on the front making them collectible pieces of art. Because of the finite number of prints we’ll be making, these images are priced slightly higher than our Open Edition Photographs. After we’ve reached that predetermined number no more prints will be made of that image. Ever.

What is the actual image size? Is there a white border?

All images include a white border within the size listed. In the case of limited editions this is where I will sign, title, and number your photograph, plus it makes it a lot easier for you to mat and frame. Borders are typically a minimum of 1/2 inch on each edge, slightly larger on the bottom. Image sizes have been chosen to fit in most standard size pre-cut mats, saving you money on custom matting. If you’d like to know the exact dimensions of an image just let us know and we will gladly provide you with the specifics.

How are your photographs printed?

{unless otherwise noted in the individual item description}

C-Print (11×14 inches and smaller) – A traditional photograph that is printed by a professional photo lab on mat paper for a lifetime of enjoyment.

Inkjet (16×20 inches and larger) – An archival inkjet photograph printed by a professional photo lab on luster paper for a lifetime of enjoyment.

Do you offer special pricing if I order more than one print at a time?

Yes! You can save money by purchasing packages, be sure to take a peek at packages tab when you choose your size. Because of the nature of our website you’ll have a better time creating collections from our All Photographs gallery. There you’ll be able to select from our entire catalogue of photographs. We love creating image sets, so if you’re looking for suggestions as to which photographs to group together just ask!

Do you offer framing?

If you’re in the London, Ontario area and you’d like your photograph framed just let me know and I’ll put together a custom listing for you and personally deliver it to your door.

Framed Open Edition Photographs

8×10 in an 11×14 inch frame $185
11×14 in a 16×20 inch frame $300
16×20 in a 20×24 inch frame $540
20×24 in a 24×30 inch frame $675
24×30 in a 30×36 inch frame $880

Framed Limited Edition Photographs

8×10 in an 11×14 inch frame $200
11×14 in a 16×20 inch frame $330
16×20 in a 20×24 inch frame $610
24×30 in a 30×36 inch frame $1000

Our photographs are professionally framed here in London, Ontario using a beautiful, thick, 1″ wide black wood frame, non-glare glass, and white archival matting. Click here to see a 16×20 inch photograph in a 20×24 inch frame. If you have another preference, or if you’d prefer a different frame size then let us know and we’ll send you a quote.

Shipping costs make it quite expensive to purchase frames online and have them delivered outside of London; most of our photographs are listed as standard sizes and can be displayed fairly inexpensively with widely available off-the-shelf materials. Here are our size recommendations:

8×10 photograph looks nice with a mat in an 11×14 frame (or larger)
11×14 photograph looks nice with a mat in an 16×20 frame (or larger)
16×20 photograph looks nice with a mat in an 20×24 frame (or larger)
20×24 photograph looks nice with a mat in an 24×30 frame (or larger)
24×30 photograph looks nice with a mat in an 30×40 frame (or larger)

Special Orders + Discontinued Photographs

Can I order a size that isn’t listed on your website?

Absolutely! We love special orders! Let us know what you’re looking for and we’ll work together to create something just right for you.

Can I order a photograph that isn’t listed on your website?

Yes! If you’re interested in one of our photographs that you’ve seen elsewhere just let us know and we’ll make a print for you. This applies to all Open Edition Photographs.

Can I order a photograph that is listed on your website but doesn’t have an option to purchase a print?

Yes! Just send us the link to the photograph you’re interested in and we’ll make it available as a print.

Placing an Order

How do I purchase photographs in my Lightbox?

Make sure you are logged into your account with our shop then click Lightboxes at the top right of the page. Then click on the name of the Lightbox containing the photographs you’d like to order. For each image you’d click on the photograph then click Buy/License and follow the on screen instructions.

How do I place an order by email?

Simply email us the link to the photograph that you’re interested in along with the size of print you’d like, then we’ll send you a PayPal invoice to finalize your order. Your print will be made and shipped to you once your payment has been received.

Payment Methods

What currency are your prices in?

All prices are in US dollars.

Will I be charged tax?

We are required to charge tax depending on the destination of your shipment. All items shipped to locations within Canada are subject to GST/HST as dictated by each province. Tax is calculated on the invoice total including shipping and will be added to your total in PayPal.

Items sent to addresses outside of Canada are not subject to Canadian GST/HST, but you will be responsible for local taxes, duty, and custom charges.

Can I pay by instalments?

Yes! We do accept payments by instalments! Just let us know what works best for you. Photographs will be printed and shipped after payment has been received in full.

How do I pay using PayPal?

We accept payment for online orders by via PayPal and there is no account required. When you have items in your shopping cart and you’re ready to pay click Continue to PayPal. Here you can log in using your existing account or pay with PayPal without a PayPal account. Enter your existing PayPal log in information and you’ll be taken to a page with your name, payment information, and amount due. Then just follow the on screen instructions.

How do I pay using a credit card or debit card?

We’ve put together a handy-dandy visual how-to to help you pay with PayPal without a PayPal account.

SHIPPING

When will my order ship?

All pieces in our shop are made to order. Open Edition photographs ship directly from our lab in the USA within 3 business days. Limited Edition photographs ship within 14 days, they take a little longer because they ship to our studio for signing and numbering before they’re on their way to you.

How will my order be packaged?

All photographs are shipped in a plastic sleeve (to keep dry) within a sturdy package to protect them on their journey. Multiple photographs typically ship together in the same sleeve, which will save you money on shipping. We can send them separately if you wish, so let us know if that works better for you. Calendars and notecards may be sent separately from print orders to help insure everything arrives safely.

Can my order be shipped to an address that’s different from my billing address?

Yes! We’ll ship your package to the address you enter on our site, not the address you have set in PayPal.

What shipping methods do you use for orders within Canada?

8×10 photographs and smaller items via Postal Service, approximately 2-6 business days, no tracking number
8×10 photographs and smaller items via 3 Day Delivery sent by Xpresspost, with a tracking number
8×10 photographs and smaller items via 2 Day Delivery sent by Priority Mail, with a tracking number
11×14 photographs and larger via Parcel Post approximately 8 business days, with tracking number
11×14 photographs and larger via 3 Day Delivery sent by Xpresspost, with tracking number
11×14 photographs and larger via 2 Day Delivery sent by Priority Mail, with tracking number

All Open Edition photographs are shipped by Purolator or FedEx.

What shipping methods do you use for orders destined for the United States?

8×10 photographs and smaller items via First Class Mail, approximately 14 business days, no tracking number
8×10 photographs and smaller items via Expedited Mail, approximately 4-6 business days, with a tracking number
11×14 photographs and larger via Parcel Post approximately 14 business days, no tracking number
11×14 photographs and larger via Expedited Parcel approximately 4-8 business days, with a tracking number
11×14 photographs and larger via 5 Day Delivery sent by Xpresspost, with a tracking number

All Open Edition photographs are shipped by Purolator or FedEx.

What shipping methods do you use for international orders?

8×10 photographs and smaller items via Postal Service, approximately 14 business days, no tracking number
8×10 photographs and smaller items via 7 Day Delivery sent by Xpresspost, with a tracking number number
11×14 photographs and larger via Parcel Post sent by International Parcel Air, approximately 6-10 business days, no tracking number
11×14 photographs and larger via 7 Day Delivery sent by Xpresspost, with a tracking number

Interested in shipping to a country not listed here? Contact us with the details and we’ll put together a quote for you.

Do I have to pay duties and taxes on my order?

If you are outside of Canada you will be responsible for customs, duty, and taxes. Every country is different, we have no control over these charges and we cannot predict what they may be. From our experience most foreign customers are not charged but it has been known to happen.

What do I do if my photograph arrives damaged?

If your order arrives in less than perfect condition, then tell us about it within 14 days of receiving your package and we will either send you a new shipment or give you a full refund.

I haven’t received my package, what should I do?

Canada Post considers a packages lost if it has not arrived within 60 days of shipping (for orders sent regular mail) or if the guaranteed delivery date has passed (for orders sent Priority, Xpresspost, or Expedited Parcel), at which time we will gladly ship you a replacement.

Managing Your Account

Do I need an account to make a purchase?

An account with us is not necessary to make a purchase. We do recommend creating an account because:

you will be able to easily check the status of your order
you can save your Lightboxes for viewing at a later date
future ordering will be easier
you’ll have access to your order history

How do I create an account?

To create an account by click here and follow the on screen instructions. Easy as pie!

How do I change my account password?

To change your password log into your account and enter your new password under Change my Password at the bottom of the page.

What do I do if I forget my password?

If you’ve forgotten your password just click here, enter your email address, and then check your email.

How do I add photographs to my Lightbox?

To add photographs to your Lightbox, navigate to the page for that specific image and click the Add to Lightbox button on the right. If you are not logged into our site a temporary Lightbox will be created. If you are logged into your account you’ll be prompted to add it to one of your existing Lightboxes or you’ll be able to create a new one.

Return Policy

What is your return policy?

Hanging art on your walls makes your house a home. So if you are at all unhappy with the items you’ve purchased from us please let us know within 30 days of receiving your package and we will either exchange your pieces or give you a full refund. We can only process returns and refunds for items purchased from www.jennifersquires.ca.

Privacy + Security

Do you give out customer information?

Absolutely not. We don’t like having our personal information given out to other companies so we’ll never do that to you.

Will you send me unsolicited email if I place an order?

Absolutely not. We hate spam just as much as you do. You will only receive email from us that directly relates to your order. If, however, you would like to stay up to date you can sign up for our emailer.

GALLERIES AND WHOLESALE

We are very interested in selling our work through galleries and by wholesale, please contact us for more information.

CONTACT

Feel free to contact us with special requests, or if you have any questions regarding the items in our shop.

What are your studio hours?

Studio hours are Monday to Friday 8am – 2pm EST. Orders placed outside of those times will be processed promptly on the next business day.

Customer Service

Print Information

What is the difference between Open Edition Photographs and Limited Edition Photographs?