Customer Service

Printing

Image size and borders

Open edition photographs are printed full bleed, which means the image goes edge to edge without a white border.Limited editions have a white border within the size listed, this is where I will sign, title, and number your photograph, plus it makes it a lot easier for you to mat and frame. Borders are typically a minimum of 1/2 inch on each edge, slightly larger on the bottom. Image sizes have been chosen to fit in most standard size pre-cut mats, saving you money on custom matting. If you’d like to know the exact dimensions of an image just let me know and I’ll gladly provide you with the specifics.

Printing process

{unless otherwise noted in the individual item description}All sizes of open editions, unsigned limited editions, and signed limited editions that are 16×20 inches and larger are archival inkjets printed by a professional photo lab on luster paper for a lifetime of enjoyment.Signed limited editions that are 11×14 inches and smaller are traditional photographs that are printed by a professional photo lab on mat paper for a lifetime of enjoyment.
Custom Orders

Custom sizes

I love special orders! Got the perfect spot for some soothing art but can’t find something that fits just right? Custom sizes are available, up to 43 inches on the narrow side of a print, or 54 inches on the narrow side of a canvas. Email me at [email protected] with all the details to have a print made just for you.
Payment

Currency

All prices are in US dollars.

Tax

I am required to charge tax depending on the destination of your shipment. All items shipped to locations within Canada are subject to GST/HST as dictated by each province. Items sent to addresses outside of Canada are not subject to Canadian GST/HST.If your order is destined for outside the USA you will be responsible for local taxes, duty, and custom charges.
Shipping

Processing times

All pieces are made to order and ship directly from my lab in the USA.Unframed, unsigned photographs are ready to ship in 5-10 business days.Framed prints are ready to ship in 10-15 business days.

Packaging

All photographs are shipped in a plastic sleeve (to keep dry) within a sturdy package to protect them on their journey.Multiple photographs typically ship together in the same sleeve, which will save you money on shipping.Calendars and notecards may be sent separately from print orders to help insure everything arrives safely.

Shipping within Canada

Open edition photographs, Lux Cards, and canvases ship by Purolator or FedEx, and typically arrive within about 5 business days after shipping.Calendars and standard notecards ship by Canada Post Lettermail without a tracking number, and typically arrive within about 5 business days after shipping.Signed Limited Edition photographs ship by Canada Post Xpresspost with a tracking number, and typically arrive within about 3 business days after shipping.

Shipping to the USA

Open edition photographs, Lux Cards, and canvases ship by Purolator or FedEx, and typically arrive within about 5 business days after shipping.Calendars and standard notecards ship by Canada Post Lettermail / USPS First Class Mail without a tracking number.Signed Limited Edition photographs ship by Canada Post Expedited Parcel with a tracking number, and typically arrive within about 5 business days after shipping.

Shipping Internationally

Open edition photographs, Lux Cards, and canvases* ship by Purolator or FedEx, and typically arrive within about 14 business days after shipping.Calendars and standard notecards ship by Canada Post Lettermail without a tracking number.Signed Limited Edition photographs ship by Canada Post Xpresspost with a tracking number, and typically arrive within about 7 business days after shipping.*20×24 inches is the largest canvas I can ship outside of Canada and the USA.

Damaged Parcels

If your order arrives in less than perfect condition, then tell me about it within 14 days of receiving your package and I’ll either send you a new shipment or give you a full refund.
Returns

Return Policy

Love your art or let us know within 30 days and we’ll always make it right. However, every frame is custom made specifically for your piece, so they’re non-refundable. But please let us know within 7 days if arrives incorrectly or damaged.
Galleries, Wholesale, and Designer Discounts

Galleries, Wholesale, and Consignment

We are very interested in selling our work through galleries and by wholesale. If you’re a gallery you can contact us for more information and if you’re a brick and mortar shop you can check out our Wholesale FAQs.

Designer Discount

Just send me an email with your name, business name, industry, and website and I’ll send you all the details.