Customer Service

Image size and borders

Open edition photographs are printed full bleed, which means the image goes edge to edge without a white border.

Image sizes have been chosen to fit in most standard size pre-cut mats for easy framing.. 

Printing process

{unless otherwise noted in the individual item description}

Your photograph will be professionally giclee printed on a gorgeous matte or luster paper to make the very best image possible. That means it will be made using an archival inkjet printer on paper that maintains a lovely depth to the tones.

Custom sizes

I love special orders! Got the perfect spot for some soothing art but can’t find something that fits just right? Custom sizes are available, up to 43 inches on the narrow side of a print. Email me at jennifer@jennifersquires.ca with all the details to have a print made just for you.

Currency

Choose either US dollars or Canadian Dollars from the currency selector on the product page.

Tax

I am required to charge tax depending on the destination of your shipment. All items shipped to locations within Canada are subject to GST/HST as dictated by each province. Items sent to addresses outside of Canada are not subject to Canadian GST/HST.

If your order is destined for outside the USA you will be responsible for local taxes, duty, and custom charges.

Processing times

All pieces are made to order and ship directly from my lab in the USA.

Unframed prints are ready to ship in 5-10 business days.

Framed prints are ready to ship in 10-15 business days.

Packaging

All photographs are shipped in a plastic sleeve (to keep dry) within a sturdy package to protect them on their journey.

Multiple photographs typically ship together in the same sleeve.

Calendars and notecards may be sent separately from print orders to help insure everything arrives safely.

Shipping Methods

Unframed photographs, framed prints, and calendars ship by Purolator or FedEx, and typically arrive within about 5-10 business days after shipping.

Notecards ship by Canada Post Lettermail without a tracking number, and typically arrive within about 5 business days after shipping.

Damaged Parcels

If your order arrives in less than perfect condition, then tell me about it within 7 days of receiving your package and I’ll either send you a new shipment.

Return Policy

Love your prints or let me know within 30 days and I’ll make it right. However, every frame is custom made specifically for your piece, so they’re non-refundable. Calendars, cards, and items on sale or purchased with a coupon code are final sale. But please let us know within 7 days if anything arrives incorrectly or damaged.

Galleries, Wholesale, and Consignment

I am very interested in selling my work through galleries and by wholesale. If you’re a gallery you can contact me for more information and if you’re a brick and mortar shop you can check out my Wholesale FAQs.

Designer Discount

Just send me an email with your name, business name, industry, and website and I’ll send you all the details.